Terms & Conditions

Last updated: March 2026 | Version 2.0 | Document Reference: TWG-COMP-001

The Waste Group Ltd | Company Registration No: 08520953 | Registered in England and Wales
Registered Office: 22 Ringwood Road, Longham, Ferndown, Dorset, BH22 9AN
Tel: 0800 652 0160 | Email: info@thewastegroup.co.uk | Website: www.thewastegroup.co.uk
EA Environmental Permit: EPR/EB3308GT | Waste Carrier Licence: CBDU113405

1 – General

1.1 Any order placed with The Waste Group which requires our vehicles to travel off the public highway onto private land will be carried out at the customer’s own risk. The customer accepts responsibility for ensuring that the access route and surface are suitable for HGV vehicles and must notify us in advance of any known access restrictions, overhead obstructions, or ground conditions. The Waste Group will take reasonable care when operating on private land. Nothing in this clause limits The Waste Group’s liability for death or personal injury caused by its own negligence.

1.2 The Waste Group will not be liable for any failure to supply, or delay in supply, caused by circumstances beyond our reasonable control. This includes, but is not limited to: acts of God, fire, flooding, accident, breakdown of machinery, shortage of labour or materials, industrial action, or any act or omission on the part of the customer. We will notify customers promptly if such circumstances arise.

1.3 The agreed time for loading or unloading is 15 minutes. Where a vehicle is detained beyond this period through no fault of The Waste Group, waiting time charges will apply at the current published rate.

1.4 Cancellations or material variations to orders must be made with reasonable notice. The Waste Group reserves the right to recover all reasonable costs incurred as a result of late cancellation or variation, including wasted vehicle journeys, third-party charges already committed, and any loss of profit directly attributable to the cancellation.

2 – Skip Hire

2.1 Prohibited Waste

The following waste types must not be placed in a skip without prior written agreement from The Waste Group:

Asbestos-containing materials (all types)
Fridges and freezers
Televisions and monitors
Tyres
Fluorescent and sodium lamps
Gas cylinders
Plasterboard (unless expressly agreed in writing in advance)
Batteries
Paint, solvents, and chemicals
Any other waste classified as hazardous under the Hazardous Waste (England and Wales) Regulations 2005 and the List of Wastes (England) Regulations 2005

Discovery of any of the above items will result in additional charges as set out in the Additional Charges Schedule. In all cases, the customer retains a statutory duty of care in respect of their waste under Section 34 of the Environmental Protection Act 1990. The Waste Group is not responsible for prohibited or hazardous waste unlawfully placed in a skip by the customer or third parties.

Note: Classification of hazardous waste in Great Britain is governed by the Hazardous Waste (England and Wales) Regulations 2005 and the List of Wastes (England) Regulations 2005, as retained and amended following the UK’s departure from the European Union.

2.2 Highway Permits

2.2 Where a skip is to be placed on a public highway, pavement, or other public land, the hirer is legally required to obtain prior permission from the relevant local highway authority under the Highways Act 1980. The legal responsibility for holding a valid permit rests with the hirer at all times. The Waste Group can arrange permits on the hirer’s behalf at an additional charge; however, this service does not transfer the hirer’s legal obligations. Skips placed without a valid permit may be removed by the local authority at the hirer’s cost. It is the hirer’s responsibility to ensure that the skip is adequately lit and coned off in accordance with applicable highway legislation.

2.3 Loading Limits

2.3 Skips must not be overloaded by weight or by volume. 8-yard skips must be loaded no higher than the top of the skip sides. All roll-on/roll-off containers (12yd to 40yd) must not exceed the legal road weight limit for the collection vehicle. The Waste Group reserves the right to refuse collection of any skip deemed unsafe, overloaded, or containing prohibited materials. All costs arising from refused collections, including wasted journeys, will be charged to the hirer. Additional charges may apply.

2.4 Fire and Repositioning

2.4 The lighting of fires in or near a skip is strictly prohibited. The hirer accepts liability for any loss or damage to the skip (excluding fair wear and tear) during the hire period and will be charged the current replacement purchase price of the skip. Skips must not be repositioned once placed without the prior written consent of The Waste Group; unauthorised repositioning may result in an inability to collect the skip and associated costs being charged to the hirer.

2.5 Hire Period

2.5 The maximum hire period is 14 days for cash customers and 28 days for account customers. It is the hirer’s responsibility to request collection within the agreed hire period. Failure to do so may result in unannounced collection and/or weekly rental charges at the current published rate of £30 inc VAT per week. The Waste Group reserves the right to charge the card or account on file. Hire periods may be extended by prior written agreement.

2.6 Responsibility and Card Storage

2.6 The responsibility for the skip remains with the hirer until it is collected by a The Waste Group vehicle. Any skip removed, damaged, or destroyed while in the hirer’s control will be charged at full replacement value.

For card transactions, payment card details will be stored securely and in accordance with PCI-DSS requirements until the skip has been returned and inspected. By proceeding with a card payment, you provide consent for card details to be held for this purpose. If prohibited items (as listed under clause 2.1) or excess weight are identified on inspection, The Waste Group reserves the right to charge the card on file. Photographic evidence of such items will be taken and retained. Once all outstanding charges have been settled and no further liability exists, card details will be destroyed securely.

3 – Tipping and Waste Disposal

3.1 The Waste Group Ltd is registered as an upper tier waste carrier, broker and dealer under the Waste (England and Wales) Regulations 2011. Our Waste Carrier Registration Number is CBDU113405 (valid until 23 July 2028). Our principal disposal and transfer site operates under Environmental Permit EPR/EB3308GT, issued by the Environment Agency under the Environmental Permitting (England and Wales) Regulations 2016.

3.2 Customers visiting The Waste Group disposal sites do so subject to all site rules displayed at the site entrance. Customers and their drivers must comply with all site instructions, including speed limits, designated access routes, and any PPE requirements communicated on arrival. The Waste Group will take reasonable steps to ensure site safety. Nothing in this clause limits liability for personal injury or death caused by the negligence of The Waste Group.

3.3 Vehicles may only use those areas of the site designated and allocated to them by site personnel. Access to unauthorised areas is strictly prohibited.

3.4 Only waste types permitted under the relevant environmental permit, registered exemption, or waste transfer authorisation may be deposited on site. Customers should confirm accepted waste types with site staff before arrival. The Waste Group reserves the right to reject any load that does not comply with permit conditions.

3.5 The Waste Group reserves the right to refuse any materials it considers objectionable, unlicensed, or unsuitable for deposit on its sites.

3.6 All waste deposited on The Waste Group’s sites must be accompanied by a completed Waste Transfer Note as required under the Environmental Protection (Duty of Care) Regulations 1991. The note must include: a description of the waste, the relevant EWC code, the source address, and the depositing carrier’s waste carrier registration number. Both parties must retain a signed copy for a minimum of two years. Where the waste is classified as hazardous, a fully completed Consignment Note is required in place of a standard transfer note, in accordance with the Hazardous Waste (England and Wales) Regulations 2005.

4 – Sale of Materials

4.1 All materials are sold on the basis that the weight or quantity is as stated on the conveyance note. The Waste Group will not accept any responsibility once a load has been discharged and accepted by the on-site signatory.

4.2 Unless expressly agreed in writing, The Waste Group prices are for materials as stated on the quotation. Where the customer requires an alteration in the grade or type of material, or where it becomes necessary to supply from an alternative source, an additional charge may be made to cover any extra costs incurred.

4.3 Risk in the goods passes to the customer on delivery.

4.4 All goods remain the property of The Waste Group until payment has been received in full.

5 – Payment Terms

5.1 Payment is due in cash or cleared funds prior to or on delivery, unless the customer holds an approved credit account.

5.2 If the customer holds an approved credit account, payment is due within 30 days of the invoice date.

5.3 If payment is not received in full on the due date, The Waste Group may:

5.3.1 Suspend or cancel future deliveries, exchanges, or collections;
5.3.2 Charge interest at the rate set under Section 6 of the Late Payment of Commercial Debts (Interest) Act 1998, calculated on a daily basis from the invoice date until the date of payment, compounded on the first day of each month, and continuing before and after any court judgment (unless a court orders otherwise);
5.3.3 Claim fixed sum compensation under Section 5A of the Late Payment of Commercial Debts (Interest) Act 1998 to cover reasonable credit control costs; and
5.3.4 Recover the reasonable costs of taking legal action to recover the outstanding amount.

5.4 If the customer holds an approved credit account, The Waste Group may withdraw, reduce, or bring forward the credit limit or payment due date at any time without prior notice.

5.5 The customer does not have the right to set off any money claimed from The Waste Group against any sum owed to The Waste Group.

5.5.1 While any sum remains outstanding to The Waste Group, we retain a lien over any property of the customer in our possession.

5.6 The customer agrees to indemnify The Waste Group in full from all reasonable costs and liabilities (including legal costs on a full indemnity basis) arising directly or indirectly from any breach of these terms by the customer.

6 – Refund Policy

6.1 This policy applies to goods and services ordered through www.thewastegroup.co.uk or by telephone, where payment has been made by credit, debit, or charge card. We will refund a skip order provided that at least 24 hours’ written or verbal notice of cancellation is given before the scheduled delivery.

6.2 The Waste Group reserves the right to charge for a wasted journey where a driver arrives at the delivery address and the skip is turned away.

6.3 If a skip order is cancelled within the accepted cancellation period and The Waste Group has arranged a highway permit on the hirer’s behalf, the local authority fee for that permit is non-refundable. The hirer will remain liable for this cost.

6.4 Approved refunds will be returned to the customer’s original payment method within 14 days of the cancellation date.

7 – Consumer Cancellation Rights

Important – Your Legal Right to Cancel: If you are a consumer and have placed an order online or by telephone, you may have a right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please read this section carefully.

7.1 If you are a consumer (i.e. an individual acting for purposes wholly or mainly outside your trade, business, craft, or profession), you have the right to cancel an order placed online or by telephone within 14 calendar days without giving any reason. This is known as the cooling-off period.

7.2 The 14-day cooling-off period begins on the day the contract is formed (for services) or the day you receive the goods.

7.3 You lose the right to cancel a service contract if the service has been fully performed with your prior express agreement and your acknowledgement that you would lose the right to cancel once the service was complete. In the context of skip hire, once a skip has been delivered, the delivery element of the service is considered complete.

7.4 To exercise your right to cancel, you must notify us clearly before the cancellation period expires. You can do this by:

Telephone: 0800 652 0160
Email: info@thewastegroup.co.uk
Post: The Waste Group Ltd, 22 Ringwood Road, Longham, Ferndown, Dorset, BH22 9AN

7.5 Where a valid cancellation is made within the cooling-off period and no service has been performed, a full refund will be issued within 14 days.

7.6 Where The Waste Group has arranged a highway permit on the customer’s behalf, the permit fee is non-refundable regardless of cancellation, as this cost is incurred with the local authority and cannot be recovered.

8 – Price Match Policy

8.1 Any price match must be validated by a member of The Waste Group staff.

8.2 The offer to be matched must be from an online, cash order and must not be an account or volume-discount price.

8.3 No other promotional offers may be used in conjunction with a price match.

8.4 We do not price match other companies’ promotional offers.

8.5 We do not price match prices listed on price comparison websites.

9 – Discount Codes

9.1 Conditions of use for discount codes may apply, including restrictions to specific postcode areas or placement requirements. These details are specified with each promotion.

9.2 Discount codes are valid for orders placed online, over the telephone, or by email.

9.3 Discount codes must be mentioned or entered at the time of ordering for the discount to be applied. Retrospective applications will not be accepted.

9.4 Discount codes are valid for one use per customer; only one code may be used per order.

9.5 Discounts are applied to the hire price before VAT.

10 – Data Protection and Privacy

10.1 The Waste Group Ltd is the Data Controller for all personal data collected in connection with our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.2 We collect and process personal data for the following purposes:

Fulfilling service and sales contracts
Processing payments and managing accounts
Complying with legal obligations, including the production and retention of waste transfer documentation
Responding to enquiries and communicating with customers about their orders
Pursuing or defending legal claims where necessary

10.3 Payment card data will be stored securely in compliance with PCI-DSS standards. Card details will be destroyed once all charges have been settled and no further liability exists. Waste transfer documentation is retained for a minimum of two years as required by the Environmental Protection (Duty of Care) Regulations 1991. All other personal data is held only for as long as is necessary for the purpose for which it was collected.

10.4 You have the following rights in respect of your personal data: the right to access your data; the right to request correction of inaccurate data; the right to request erasure; the right to object to processing; and the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10.5 For full details of how we use your personal data, please refer to our Privacy Policy, which is available on our website at www.thewastegroup.co.uk.

11 – Governing Law and Disputes

11.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11.2 If a dispute cannot be resolved directly with The Waste Group, consumers may refer the matter to an approved Alternative Dispute Resolution (ADR) provider in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Please contact us at info@thewastegroup.co.uk if you wish to explore this option.

11.3 Nothing in these terms affects your statutory rights as a consumer under applicable UK law.

These terms were last updated: March 2026 – Version 2.0